Mon, November 18, 2019

Defining Business Culture

Define business culture
I went to Chik-fil-a, recently. When I got my meal, I said “thank you,” and the response was, “My pleasure.” It was a kind of older lady, so I just thought she was being nice.

Then, I realized that they all said “my pleasure” everytime they did something for a customer. It made you feel like they wanted to help you. It was kind of cool. Then, I began to think about why they would do that.

It is called ‘culture.’ A culture is a ‘feel’ you get when you deal with any business. Certain businesses build it through training, like Chik-fil-a. Others build it through marketing.

Each business has a culture. There are certain words or phrases that mean something different to your group. “My pleasure” means that it is more than a job, it is a way to help others and you might as well enjoy doing it.

If you read the book “FISH!” you will see exaclty what we are talking about when we say ‘culture.’ They talk about culture in a simple easy to read format. It is probably one of the shortest books I ever read. They cover simple things like: “Choose your attitude.” and “Have fun.”

Culture is a way you think about how you do business. It is an attitude that pulls your group together and creates a team mentality. Here is a good example from a company online that even created a page to describe their culture: Click here.

Football teams do this all the time, with their chants and pregame rituals. You may be suprised to know that many businesses do the same thing before starting thier week. Go out and observe some businesses, what is their culture? I was at Walmart one morning and I heard the entire crew in the back chanting some slogan the store manager had created.

You may find dirty tables at a restaurant, or someone who goes out of their way to help you. That is part of the culture. If you notice the ‘bad’ culture, it is because no good culture was created. To fill the void of no culture, laziness and apathy always finds a way. (Apathy, in business means you don’t really care and are there just to have a job.)

When I was eighteen, I worked at a pizza kitchen as a dishwasher. I worked hard and usually finished my job quickly (the benefits of using your ADHD) I wanted to keep busy so I did not get bored. I asked if I could learn different things like making the dough, cooking the pizzas and I even learned to toss the pizza dough in the air to make the pizza. We had a blast and everyone got better at what they did. As a bonus, tossing the pizza drew customers and we had fun doing it.

One of my friends who worked there said to me, “Hey, quit working so hard. We all look bad now. Before, everyone was the same.” In essence, he told me that they had a culture of doing just enough to get by. When I challenged that culture, they had to step up. Needless to say, I became a shift manager and was even offered a higher position in management of two stores. (I did not take it because I was going to college.)

I witnessed a valuable exchange of cultures. My hard working (and fun) culture combatted the apathy that filled the void of not having a culture at the store. It was a great experience. I enjoyed hanging with my friends, having fun and being a leader.

You can do the same thing whether you have a job and choose a better attitude than everyone else, or if you are starting your own business and building into it a well-defined culture.

If you go out to view cutlures, I would love to hear what you found. (Thanks for your input.)

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2 Comments to “Defining Business Culture”

  1. tyloid says:

    umm go ahead and delete this but chanting before work almost sounds “cultish” just saying

  2. TBC says:

    What is the difference between chanting your motto before going to work and having a pep rally before you go to a game?

 
 

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